INFORMATION AND MEASURES

FIND OUT ABOUT THE LATEST COVID-19 INFORMATION AND MEASURES

In light of the current situation linked to the Covid-19 pandemic, we have put together some responses to the most common questions about your upcoming stay and holiday plans. We regularly update all of this information as the situation unfolds and measures are communicated by the French authorities.

YOUR STAY AT RIVES D'ARC:

All our facilities are open and some of our services have been adapted to be more exclusive and comply with health regulations:

  • Café, bar and restaurant terraces are open.
  • The pools are open
  • All shops and services are available.
  • Our activities will take place outdoors with no limit to the number of participants.

REMEMBER:

We have updated our protocols to ensure you have a safe and peaceful stay:

  • Preparation for your early check-in using the E-checkin system.
  • Our teams have been trained on all the required health rules and regulations.
  • Signs have been placed around the resort to remind guests of the rules.

FAQs

WHAT IS THE HEALTH PROTOCOL?

Your safety is our priority, so we need your help at key moments of your stay: following this protocol is the best way to ensure good times for all! We make sure that all information about our safety measures is posted and visible. The staff may give instructions regarding hosting visitors during your stay, which must be followed for your own safety and that of others.

CAN I CANCEL MY BOOKING?

While we get used to this extraordinary situation, we have provided the Liberty Offer for this year: A Covid guarantee for a stay with complete peace of mind. Cancellation is free until 14 days before your arrival. Once this deadline has passed, you can cancel under specific COVID-19 conditions and with documented evidence. Payment conditions have also been made more flexible: a 30% deposit at the time of booking and payment of the balance 14 days before arrival.